Refund & Return Policy

A return request should be submitted within 30 days of receiving the product.

The return period begins on the date the order is recorded as delivered to the recipient.

Before sending a product back, contact info@topambitleader.com and provide:

• Customer’s full name
• Order number
• Product being returned
• Reason for the return
• Relevant photographs, if applicable
• Available contact information

To qualify for a return, the product should generally be:

• Returned within the applicable period
• Complete with included components
• In its original packaging where possible
• Free from avoidable damage or misuse
• Accompanied by order information
• Prepared according to return instructions

Customers may inspect a product to determine its nature, characteristics and basic operation. Products should not be used beyond what is reasonably necessary for this inspection.

A deduction may apply where permitted if the product’s value has been reduced by excessive use, damage, missing parts or handling beyond reasonable inspection.

Certain items may not be eligible for return where an exclusion is permitted by applicable law. Depending on the product, this may include:

• Personalized or custom-made products
• Perishable goods
• Opened hygiene-sensitive products
• Sealed items opened after delivery
• Digital content already supplied
• Items identified as non-returnable

Any relevant exclusion should be communicated in the applicable product or ordering information.

Responsibility for return shipping depends on the reason for the return and applicable requirements.

For a standard change-of-mind return, the customer may be responsible for return shipping unless stated otherwise in the return instructions.

Where a verified product defect, incorrect item or delivery-related damage is attributable to the order fulfilment process, appropriate return instructions will be provided.

If a product arrives damaged, defective or materially different from the order, contact us promptly and provide photographs showing:

• The complete product
• The reported defect or damage
• The exterior packaging
• The shipping label

Do not discard the packaging or affected product while the request is being reviewed.

If an order contains an incorrect item or an expected item is missing, email info@topambitleader.com with the order number and photographs of the received parcel and contents.

1. Contact us within the return period
2. Provide the requested order information
3. Receive the applicable return instructions
4. Pack and dispatch the product securely
5. Retain proof of return shipment
6. Wait for inspection and the refund decision

Products should be packed securely to prevent damage during return transit. Where available, use the original product packaging inside suitable protective shipping packaging.

The customer should retain the shipping receipt and tracking information until the return is completed.

After the returned product is received, it may be inspected to confirm its identity, condition, completeness and eligibility.

If approved, the refund will be initiated using an appropriate method. The time required for the amount to appear may depend on the payment provider or financial institution.

An approved refund generally covers the qualifying amount paid for the returned product.

Return shipping, additional delivery services, import charges or other non-refundable costs may be excluded where permitted and applicable.

Where an exchange is available, it is subject to product availability and the circumstances of the request.

If an exchange cannot be completed, another appropriate resolution may be offered according to the applicable conditions.

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after processing or dispatch has begun.

If the order has already been dispatched, the standard return procedure may apply after delivery.

For refunds, returns, damaged products or incorrect orders, contact: info@topambitleader.com.

You may also use our Contact Us page.